Voice AI Glossary

A plain-language guide to the terms, technologies, and concepts behind modern voice AI. Written for enterprise teams evaluating voice AI platforms for their business.

• AI Voice Agent
• Automatic Speech Recognition (ASR)
• Call Deflection
• Code Switching
• Conversational AI
• Dialogue Management
• Intent Recognition
• Interactive Voice Response (IVR)
• Latency (in Voice AI)
• Natural Language Processing (NLP)
• Natural Language Understanding (NLU)
• Sentiment Analysis
• Speaker Diarization
• Speech to Text (STT)
• Telephony Integration
• Text to Speech (TTS)
• Voice AI
• Voice Biometrics
• Voice Bot
• Wake Word Detection