Privacy Policy

We may collect the following categories of information when you contact us, request demos, or participate in pilots:

• Contact details including name, email, phone, and company name.
• Business information including industry, company size, and use case description.
• Usage data including pages visited, time on site, and interactions with calls to action.
• Technical data including IP address, browser type, device type, and approximate location.
• Communication data including emails and support conversations.
• Pilot and trial data including workflow configurations, interaction logs, and where applicable, voice interactions processed by our AI systems.

We do not intentionally collect sensitive personal data or data of children under 18.

We use your data to:

• Respond to enquiries, demo requests, and pilot requests.
• Provide, operate, and improve our AI products and services.
• Analyse website performance and user behaviour to optimise content and experience.
• Measure and improve marketing and lead generation performance.
• Maintain security, prevent abuse, and detect fraudulent or malicious activity.
• Comply with legal obligations.

• For India (DPDPA 2023): We rely on your consent for non-essential processing. Consent is obtained via our cookie banner on first visit and may be withdrawn at any time.
• For the EU (GDPR): We rely on consent for analytics and marketing cookies, and on legitimate interest or contract performance for core services.

You may withdraw consent at any time through our cookie settings or by emailing support@tenorilabs.ai.

We do not sell your personal data. We share data only with service providers (hosting, analytics, CRM, and email tools), professional advisers where necessary, and authorities when required by applicable law.

Where you have opted in via our cookie banner, we share pseudonymised advertising data with Meta Platforms, Inc. (Facebook and Instagram) for the purpose of measuring campaign performance, building lookalike audiences, and retargeting visitors. The data shared may include hashed contact identifiers (such as email or phone), IP address, browser identifiers, page URLs viewed, and event identifiers. This sharing does not occur if you have declined marketing cookies. See Meta's Data Policy at facebook.com/privacy/policy.

Whenever we share data with third parties, we use appropriate contractual and security safeguards including Data Processing Agreements.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal exceptions.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, email support@tenorilabs.ai.

We use technical and organisational measures to protect your data, including encryption, access control, and monitoring. Access to analytics and user data is limited to authorised team members only.

Where data is transferred outside India (for example, to cloud or analytics providers in other regions), we use appropriate safeguards such as contractual protections and security certifications.

We may update this Privacy Policy from time to time. We will update the Last Updated date and, where appropriate, notify you via the website or by email.

In accordance with India's Digital Personal Data Protection Act 2023 and the Information Technology Rules 2011, the following officer has been designated to address any grievances related to the processing of your personal data or the use of our services:

We will acknowledge grievances within 48 hours of receipt and resolve them within 30 days, or sooner where the law requires a faster response.