INTEGRATIONS

Works with the
tools you already use.

ARCA is designed to connect with the CRM, support, and productivity tools that already run your business.

We work with the tools below as part of pilot deployments. Specific integration capabilities are scoped during onboarding to match your workflow. Don't see your tool? We build custom integrations during pilots.

CRM & Sales

Salesforce

Salesforce

Enterprise CRM for sales pipeline, contacts, and opportunities.

HubSpot

HubSpot

Marketing, sales, and service platform for inbound businesses.

Meritto

Meritto

Education-focused CRM for admissions and student lifecycle management.

Cratio

Cratio

Marketing automation platform for nurture and lifecycle campaigns.

Customer Support

Zendesk

Zendesk

Customer service and ticketing platform for support teams.

Freshdesk

Freshdesk

Customer support and helpdesk software with multichannel ticketing.

WhatsApp

WhatsApp

Messaging platform widely used for customer conversations across India.

Communication & Workspace

Slack

Slack

Team communication and collaboration platform.

Gmail

Gmail

Google’s business and consumer email service.

Google Calendar

Google Calendar

Scheduling and calendar service from Google Workspace.

Documents & Data

Google Sheets

Google Sheets

Cloud-based spreadsheet tool for collaborative data.

Google Docs

Google Docs

Cloud-based document editing and collaboration.

Notion

Notion

Workspace combining notes, docs, wikis, and databases.

Airtable

Airtable

Spreadsheet-database hybrid for operational workflows.

Automation

Zapier

Zapier

Automation platform connecting 6,000+ apps via no-code workflows.

Don't see your tool?

Tell us what you use and we'll scope the integration into your pilot.

Request an integration

ARCA connects to the tools your team already uses. Qualified leads flow into your CRM. Appointments land on your calendar. Call summaries sync to your ticketing system. No manual data entry. No copy pasting between tabs.

CRM Integrations

Salesforce: Leads, contacts, and call outcomes sync bidirectionally. ARCA reads Salesforce records to personalize conversations and writes back qualified leads with full context.

HubSpot: Contacts, deals, and call logs sync automatically. ARCA triggers HubSpot workflows based on call outcomes.

Zoho CRM: Full bidirectional sync for leads, contacts, and activities.

Meritto: Native integration for education CRM. Admissions inquiries, lead qualification, and counsellor assignment flow directly into Meritto.

LeadSquared: Lead capture, scoring, and routing for sales automation.

Custom CRM: REST API integration for any CRM with an open API.

Communication Integrations

WhatsApp Business API: Post call follow ups, appointment confirmations, and document collection via WhatsApp.

Google Workspace: Calendar integration for appointment scheduling. Email triggers for follow ups.

Telephony: SIP trunk integration with Exotel, TeleCMI, Jio, and other Indian telephony providers.

How Integration Works

  • During the pilot, we configure integrations for your primary workflow
  • ARCA reads customer data from your systems to personalize conversations
  • Call outcomes (qualified leads, appointments, escalations) write back automatically
  • Your team works in their existing tools with ARCA data flowing in

API Access

ARCA provides a REST API for custom integrations. Documentation is available during onboarding. Common custom integrations include ERP systems, order management platforms, hospital management systems (HMS), and property management systems (PMS).

Need a Specific Integration?

If your tool is not listed here, ask us. Most REST API integrations can be configured during the pilot phase.