What is Voice Bot?
A voice bot is an AI powered software agent that conducts conversations with humans using spoken language over phone lines or voice channels. The term is often used interchangeably with "voice AI agent," though voice bot can also refer to simpler systems with limited conversational ability.
How Voice Bot works
A voice bot combines ASR (to hear), NLU (to understand), dialogue management (to decide what to say), and TTS (to speak). It connects to telephony infrastructure (SIP trunks, PBX systems, cloud telephony) to make and receive phone calls. More advanced voice bots integrate with backend systems (CRMs, databases, calendars) to perform actions during conversations.
Why Voice Bot matters for enterprise
Voice bots handle routine inbound and outbound calls: appointment reminders, payment follow ups, order status inquiries, lead qualification, and FAQ resolution. The business case is straightforward: a voice bot costs Rs 3 to 5 per interaction versus Rs 120 to 150 for a human agent on the same call.
How ARCA handles Voice Bot
ARCA goes beyond a basic voice bot by supporting full natural conversations in 42 languages, with real time code switching, sentiment detection, and integration with enterprise systems.
See how ARCA uses voice bot in practice.
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