The Future of Voice AI in Customer Service

The days of 'Press 1 for Sales' are numbered. As natural language processing becomes commoditized, the expectation for customer service is shifting from structured menu trees to fluid, conversational experiences.

Why Context Matters

Traditional systems fail because they lack memory. A modern voice agent doesn't just recognize keywords; it understands intent, remembers previous interactions, and can even detect frustration in a user's voice.

At Tenori Labs, we've seen that deploying context-aware agents reduces call resolution times by an average of 40% while increasing customer satisfaction scores.